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Apr 18, 2019

Shimadzu Medical Systems USA received high rankings from IMV Research

Shimadzu Medical Systems USA, a subsidiary of Shimadzu Corporation, receives a #1 customer experience score ranking from IMV research.

In the recent, “Benchmarking for 2019: Understanding the Diagnostic Imaging Equipment Customer Experience: Executive Summary”, Shimadzu Medical Systems USA was the only manufacturer who received the highest rankings in all customer touchpoints examined.

Based on IMV’s executive summary, the results are from 327 US-based diagnostic imaging customers who were ranked in: Equipment Awareness, Equipment Knowledge, Equipment Selection, Equipment Integrity, Service Provided, Manufacturer Support, and Satisfaction and Loyalty.

The objective of IMV’s Executive Summary is to:
• Provide diagnostic imaging equipment manufacturers with the ability to benchmark the customer experience enjoyed by their customers against those of competitors
• Identify the relative strengths and weaknesses of each manufacturer on each customer touchpoint
• Determine the relative importance of each touchpoint in the customer experience lifecycle.

Customer experience in the diagnostic imaging industry is increasingly a target for improving overall customer satisfaction and a potential opportunity for differentiation beyond product performance, service plans, and price.

About IMV

IMV, established in 1977, is a recognized leader in market research and online publishing for the medical imaging and clinical diagnostic instruments markets. Visit IMV at: www.imvinfo.com

About Shimadzu Medical Systems USA (SMS)

Shimadzu Medical Systems USA, a division of Shimadzu Precision Instruments, Inc., a wholly owned subsidiary of Shimadzu Corporation, is its medical business subsidiary in USA.

Shimadzu Corporation, an international enterprise founded in 1875 in Kyoto, Japan and the parent of Shimadzu Medical Systems USA (SMS), is a global provider of medical diagnostic imaging equipment including conventional (Rad & RF), interventional (CardioVascular) and digital X-Ray systems. Shimadzu Medical Systems USA is headquartered in Torrance, California with Sales and Service offices throughout the United States, the Caribbean and Canada with a Sales and Marketing office located in Cleveland, Ohio and Southwest Direct Operations headquartered in Dallas,Texas as well as Direct Service and Sales in the greater Chicago area.

For further information about Shimadzu Medical Systems USA or other activities of Shimadzu in North America, please visit us at marketing@shimadzu-usa.com

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