Proactive Service Support
Proactive Service Support Program
Site-View Remote System Monitoring Service
Shimadzu offers remote system monitoring service “Site-View” for our Interventional X-ray and Fluoroscopy systems, which provides support for the optimal operating condition and maximizes system uptime with your data secured. Shimadzu’s expert resources are available to preserve or enhance your team’s productivity.
Periodic Maintenance
- Our professional service experts visit periodically and inspect the system.
- Mechanical, electrical and safety checks are performed. Calibration is carried out whenever necessary to ensure optimal system performance.
Emergency Service Support
- Shimadzu local service centers provide rapid response times.
- On-call support is available for your emergency needs.
Parts Warranty Program
- A selection of parts warranty programs is available for you selection to manage your service needs and plan your running costs.
Like your patients’ care, we care for your systems.
Performance
Periodical inspection can ensure full system performance to meet your clinical needs, while we are proud of the high reliability of our products with “Made-in-Japan” quality.
Safety
Proactive service support by our professional service experts helps you to maintain your systems in exam-ready condition, and to keep your system up to date.
For radiation safety, optimum calibration in accordance with manufacturer's standards is essential.
Patient safety is always our number one priority.
Preventive
Our proactive approach to preventive maintenance is planned to maximize your systems uptime and to ensure optimal performance at all times.
We regularly hold many professional technical training courses for our worldwide service engineers to sustain and enhance the field customer supports ability even further.
A proactive approach helps your administration management or biomedical department to budget system maintenance life-time costs.
