Proactive Service Support
Periodic Maintenance
Planned maintenance is performed by our service experts at the manufacturer recommended intervals. Mechanical, electrical and safety checks are performed.
Ensuring optimal system condition, we can give priority service call scheduling for the covered equipment.
Site-View Remote System Monitoring Service
Shimadzu offers the remote system monitoring service "Site-View" for our interventional X-ray and Fluoroscopy systems, which provides support for optimal operating conditions and maximizes system uptime while ensuring your data is secured. Shimadzu's expert resources are available to preserve or enhance your team's productivity.
Emergency Service Support
Users can receive access to on-call support for troubleshooting a technical issue or assisting with an exam. Shimadzu’s service experts and clinical application specialists offer quick support for your emergency needs. Site-View advanced monitoring decreases travel time and gives more insight by analyzing relevant equipment logs.
Performance
Periodic inspection can ensure full system performance to meet your clinical needs, while we are proud of the high reliability of our products with "Made in Japan" quality.
Safety
Proactive service support by our professional service experts helps you maintain your systems in exam-ready condition and keep your system up to date.
For radiation safety, optimum calibration in accordance with the manufacturer's standards is essential. Patient safety is always our number one priority.
Preventive
Our proactive approach to preventive maintenance is meant to maximize your system uptime and ensure optimal performance at all times. We regularly hold many professional technical training courses for our worldwide service engineers to sustain and enhance field customer support even further.
A proactive approach enables your administration or biomedical department to manage maintenance and lifetime system budgets effectively.
