IT Security Support
As technology advances, new threats emerge
The sophistication of modern medical devices continues to grow rapidly as does their maintenance and care. Today’s diagnostic imaging products need to be resilient to network threats and alleviate the complexity of maintaining system security.
Shimadzu takes sensitive information seriously and is focused on your patient and user safety, including protecting their data.
Maintenance and Support
Remote added‐value services have been widely accepted, including remote assistance, maintenance, and proactive diagnostics. Remote services have lead to an increase in equipment productivity, a decrease in travel time and on‐site visits, and more insight to issues. Although remote features offer efficient and cost-effective solutions for system maintenance, there are complexities with network connections and preserving data privacy and data security while delivering these services. Shimadzu supports our equipment through its entire lifecycle with our data security focused remote platform called REDSHIFT.
What is REDSHIFT Remote Services?
Shimadzu’s REDSHIFT Remote Services offer quicker detection, diagnosis and, when possible, resolution through remote repair. In cases when remote repair is not possible, technical data gathered from the system can be used for remote diagnosis to assist an onsite service engineer. Access to sensitive data in most cases is not necessary.
Protect
Advanced security configurations are built-in to Shimadzu products, providing simple and secure access to your equipment. A remote connection provides a maintenance channel to deploy system patches, updates, and security configurations that keep your systems up to date and protected.
Preserve Performance
Users can request assistance from Shimadzu’s clinical application specialists and remote engineers. Whether fine tuning clinical configurations, assisting with an exam or troubleshooting a technical issue, Shimadzu’s expert resources help enhance your team’s product experience.
Proactive Monitoring
Site‐View advanced monitoring detects issues before or as they happen, automatically notifying Shimadzu’s remote service team. The notification and relevant equipment logs are analyzed and, if necessary, preventive remote repair is conducted or on‐site personnel dispatched.
